Delivery

Hug-a-Bear uses multiple delivery options…

Collection

Orders can be collected in Kempton Park. Collections must please be arranged via WhatsApp or Email 3 days prior to collection. The collection address will be provided.

PostNet

Orders can be dispatched via PostNet. Please ensure that the correct PostNet branch details are provided at Checkout. Hug-a-Bear will not be held liable if any order gets delivered to the wrong PostNet branch, due to incorrect or incomplete details provided. Orders will be dispatched within 3 working days from date of receipt of payment and may take up to 2-5 working days, depending on location.

Courier

Orders can be dispatched via courier (The Courier Guy). Please ensure that the correct delivery address and contact number are provided at Checkout. Hug-a-Bear will not be held liable if any order gets delivered to the wrong address, due to incorrect or incomplete details provided. Orders will be dispatched within 3 working days from date of receipt of payment and may take up to 1-4 working days depending on location.

Please also ensure that the correct courier option is used at Checkout. If the delivery address does not correspond with the option chosen, this may result in additional charges. All orders will only be dispatched when the full courier charge due has been paid.

Paxi (via PEP)

Orders can be dispatched via Paxi. Please ensure that the correct PEP Store details are provided at Checkout. Hug-a-Bear will not be held liable if any order gets delivered to the wrong PEP Store, due to incorrect or incomplete details provided. Orders will be dispatched within 3 days from date of receipt of payment and may take up to 3 -6 working days depending on location.

Alternatives

Orders exceeding R1 500.00 will received FREE delivery, subject to a radius not exceeding 15km from Kempton Park. Orders will be delivered within 3 working days from date of receipt of payment and will be arranged via WhatsApp or Email to ensure availability.

Orders NOT exceeding R1 500.00 will be charged R50.00, subject to a radius not exceeding 15km from Kempton Park. Orders will be delivered within 3 working days from date of receipt of payment and will be arranged via WhatsApp or Email to ensure availability.